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FAQ

What is SnagLaunch?

SnagLaunch is a unique e-commerce style presale platform designed for crypto projects. It moves away from traditional presale structures to provide a more intuitive, user-friendly design. SnagLaunch offers an innovative and secure way for projects to conduct presales while ensuring flexibility, accessibility, and security. We empower both projects and their communities by streamlining the presale process, creating a bot-proof, transparent, and flexible environment for fundraising.

What makes SnagLaunch different from other presale platforms?

SnagLaunch stands out by focusing on:

  • User-friendliness: Our platform is designed with simplicity in mind, making it easier for both projects and buyers to navigate the presale process.
  • Flexibility: Features like Presale Pause, Resume, Extend, and Revive provide projects with the ability to adapt to changing circumstances.
  • Security: SnagLaunch offers a Fund Protection Guarantee, ensuring buyer confidence by holding funds in platform custody until transfer to the project team is initiated.
  • Transparency: Full transparency is maintained with clear data on token purchases, wallets, transaction IDs, and project details.

What is the Fund Protection Guarantee?

The Fund Protection Guarantee is a unique feature that backs buyers’ funds up to $250,000 per presale. Funds are held in custody by SnagLaunch from the moment a buyer successfully contributes until they are refunded or transferred to the project team. This guarantee provides financial safety, reinforcing platform accountability. However, once the funds are transferred to the project team after presale completion, the protection ends.

What is the Presale Pause, Resume, Extend, and Revive feature?

This innovative feature allows projects to:

  • Pause a presale temporarily.
  • Resume it at a later date without any loss of progress.
  • Extend the duration if more time is needed for completion.
  • Revive a presale that has ended without meeting its goal.

These actions can be requested as often as needed to adapt to market conditions or community demand.

Is SnagLaunch open to all crypto projects?

Yes, SnagLaunch is open to all crypto projects looking to conduct a presale in a secure and flexible environment. We are committed to fostering growth for emerging projects by offering a platform that is accessible and supportive.

What services does SnagLaunch offer to projects?

SnagLaunch offers the following services:

  • Standard Service: Listing a presale on our platform with a set start and end date, detailed project descriptions, and up to six images.
  • Whitelist Option: Restrict presale access to a select group of participants or trusted community members.
  • Featured Listing: Boost your presale’s visibility by featuring it on the platform.
  • KYC & DOX Badges: Verify your project’s team member through KYC and DOX to build trust with your community.
  • Audit Badge: Submit an audit report for verification and display the audit badge on your listing.
  • Presale Pause, Resume, Extend, and Revive: Flexible presale management options to ensure your presale runs smoothly.
  • Token Purchase History: A transparent, viewable report of each purchase, including transaction IDs, wallet addresses, token quantities, and more.

What services are not offered by SnagLaunch?

SnagLaunch does not offer the following services:

  • Token Distribution
  • Liquidity Locking
  • Token Creation
  • Auditing Services
  • Development Services

These services can be handled by the project manually or through other platforms that provide them at little or no cost. SnagLaunch focuses on providing affordable and essential presale solutions for project teams.

How much does it cost to list a presale on SnagLaunch?

Our pricing is transparent and simple:

  • $500 for a standard listing fee.
  • $100 for Presale Pause, Resume, Extend, and Revive services.
  • FREE for the Whitelist Option.
  • $100 for Featured Listing.
  • $200 for KYC verification and badge.
  • $50 for DOX verification and badge.
  • $50 for Audit badge.

We never take a percentage of your presale revenue or hold any of your tokens. All fees are paid using any coin or token supported by our checkout, and payments are converted to USDC during the checkout process.

What happens if my presale fails to meet the soft cap?

If your presale doesn’t meet its soft cap and you choose not to pause, resume, extend, or revive the presale, SnagLaunch will refund all purchases to buyers in USDC on the BSC network. A 5 USDC refund & transfer fee applies per transaction. If the original purchase amount is equal to or less than the 5 USDC refund and transfer fee, a refund can not be issued.

How are the funds delivered after the presale?

Once a presale meets its soft cap:

  • All revenue is delivered to the project in USDC on the BSC network.
  • A 5 USDC transfer fee will apply for the direct wallet-to-wallet transfer.

What is the Refund Process for Soft Cap Failures?

If a presale does not meet its soft cap and is not paused, resumed, extended, or revived, SnagLaunch will initiate a full refund to all buyers. The refund will be sent in USDC BSC via wallet-to-wallet transfer, minus a 5 USDC BSC refund & transfer fee. If the original purchase amount is equal to of less than the 5 USDC refund and transfer fee, a refund can not be issued.

How does the whitelist option work?

The Whitelist Option restricts presale access to a specific group of participants. Projects can limit participation to a trusted community by whitelisting buyers. Projects must supply SnagLaunch with the usernames of the whitelisted buyers. Only SnagLaunch users can be whitelisted by supplying the project with their username. If the whitelist is not filled by the time specified, the presale will automatically convert to a public sale.

What is the process for verifying KYC and DOX?

SnagLaunch conducts KYC (Know Your Customer) verification on one project team member. Once verified, the project will receive a KYC badge. If the team member is also DOX (publicly identified), their verified image, full name, and title will be displayed alongside a DOX badge.

Can projects control their presale process directly?

No, SnagLaunch offers flexibility for projects to adapt their presale as needed, but we do not allow projects to directly control their presale. Projects must request actions such as pausing, resuming, or reviving their presale through SnagLaunch’s support team.

How transparent are presale listings?

SnagLaunch prioritizes transparency. Every presale listing shows:

  • Token purchase history including date, wallet, quantity, and transaction ID.
  • The ability to easily view and copy presale purchase data.

We aim to make the process as clear and open as possible for all users.

Is SnagLaunch ethical and secure?

Yes, SnagLaunch is committed to ethical practices. We adhere to the highest standards of transparency, fairness, and accountability. We never hold or sell a project’s tokens in a way that could manipulate the market or affect the token’s launch or future price.

How can I contact SnagLaunch for support or more information?

For any inquiries, you can contact our support team via our support ticket system